Users & Permissions

Overview

EasyDash implements a comprehensive permission system to control user access to different resources and functionalities. Permissions are managed through predefined roles, which bundle together sets of specific access rights. This structured approach ensures users have appropriate access based on their responsibilities while maintaining system security and thus reducing the risk of unauthorized actions.

Types of Users

Owner

The person who creates an organization.
They have all the permissions of an Org Admin plus:

Can manage billing

Admin

Has the highest level of control within an organization. They can:

Add servers and sites
Manage team access
View and edit everything in the org
Cannot share servers

Manager

A step down from Admin. They can:

View all servers and sites
Create and manage sites only
Cannot add servers
Invite users

Member

A limited-access role focused on only the resources they’re shared into. They can:

Create sites (only on development servers)
Manage sites they created
Access sites shared with them

What Access Looks Like

Role	View Sites	Add Sites	Add Server	Share Access	Billing
Org Owner	✅	✅	✅	✅	✅
Org Admin	✅	✅	✅	✅ (on Sites only)	❌
Org Manager	✅	✅	❌	✅ (on Sites only)	❌
Org Member	✅ (shared or owned)	✅ (on Development server only)	❌	❌	❌

Types of Permissions (Resource-Level Permissions)

Servers:

Only Owner and Admins can create servers. The server owner has full control over the server along with Organization Admins

Sites:

You can share individual sites with teammates, giving them:

Read – view site details
Write – make changes
Share – re-share with others

EE Site creators always get full access to the site settings.
WPC Site creators can’t change diskspace, php processes as they are chargeable and only Admins can modify.

Restriction on Creating Sites on Servers

On Production Servers:

Only Admins and Managers can create sites here, ensuring tight control over live environments.

On Development Servers:

All users, including Members — can create sites on these servers, making them ideal for testing and collaboration.

Inheritance and Ownership

Org Admins always have top-level access across servers and sites.
Site owners control access to their own sites.
Resource-specific permissions allow granular sharing without role changes.

You can share sites with others and assign different levels of access:

Share Type	What They Can Do
Shared Read	Can view site info, logs. No edits.
Shared Write	Can edit settings like PHP version, cache, backups, etc. Cannot share or change ownership.
Shared With Share Permissions	Full control—same as Site Owner. Can also share the site with others and transfer ownership.

Best Practices

Only give users the access they truly need
Review permissions regularly
Keep a simple internal doc of who has what

Common Issues

Problem	Likely Cause	How to Fix
“Access Denied”	Missing role or share permission	Check user’s role and sharing settings
Can’t see a server or site	Not shared or incorrect role	Use the “Share” option or update role
Can’t update site settings	Only has read access	Grant “Write” permission
Role changed, but no difference	Session not refreshed	Log out and back in

Need Help?

Reach out via support or ask your Organization Admin for access changes.

Q: Is inviting a member the same as inviting a client?
No. Members are internal users added to your org. Clients may be external users.

Q: Can clients sign up via a white-labelled login page?
At present, we do not support private/white-labelled login pages for external clients. We’re evaluating this as a future feature.

WP Cloud Site Access & Permissions Guide

Permission Matrix for WP Cloud Sites

Below is what each role (and share type) can or cannot do on a WP Cloud site:

Action	Org Owner/Admin	Manager	Member	Site Owner	Shared Read	Shared Write	Shared with Share Perm
View Sites	✅	✅	✅	✅	✅	✅	✅
Create Sites	✅	❌	❌	✅	❌	❌	❌
Edit Site Settings (e.g., PHP version, backups)	✅	✅	❌	✅	❌	✅	✅
View Logs & Backups	✅	✅	❌	✅	✅	✅	✅
Share Site	✅	✅	❌	✅	❌	❌	✅
Change Site Owner (coming soon)	–	–	–	–	–	–	–
Add/Remove SSH Access	✅	✅	❌	✅	❌	✅	✅
Get WP Admin Password	✅	✅	❌	✅	❌	✅	✅
Manage PHP Memory, Workers, Storage	✅	✅	❌	✅	❌	✅	✅
Enable/Disable Edge Cache	✅	✅	❌	✅	❌	✅	✅
Perform Backups	✅	✅	❌	✅	❌	✅	✅
Delete Backups	✅	✅	❌	❌	❌	❌

Quick Notes for Users on WP Cloud Sites

Only Org Owner, Admin, Manager and Site Owner can share WP Cloud sites.
Site Owner always has full control and can reassign ownership.
Shared users with “Share Permissions” can invite others and re-share the site.
If you’re seeing limited access, check your role or ask the site owner to update your permission.