SSH Access FAQs

1. How is server and site access secured?

All communication between EasyEngine and your servers happens via SSH keys.

2. How do I add SSH access for my team members?

Under Organization Settings → SSH Keys, add your team member’s public key.
All new servers created under that organization will automatically include that key.
Or,
to add individually, go to each Site or Server and add SSH Keys.

3. I can’t connect to my server using SSH or SFTP.

If you’re unable to connect to your server using SSH or SFTP, please check the following:

1. SSH Access Enabled: Go to your site’s Configuration tab and make sure “SSH access to this site” is enabled.
2. Correct Credentials: Verify that you’re using the correct username, host IP, and authentication method (password or SSH key) shown under the Overview tab.
3. Firewall Rules: Ensure that port 22 (SSH) is open on your server’s firewall or cloud provider security settings.
4. Valid SSH Key: If you’re using key-based authentication, confirm that your public key is correctly added under your Organization or Site SSH tab.
5. Server Status: Check if your server is in a healthy state in the dashboard.

If the issue persists, please contact us via helpdesk with your site or server name so we can investigate further.