This Privacy Policy explains how we collect, use, and protect your personal information when you use the EasyEngine and related services. We are committed to protecting your privacy and complying with applicable data protection laws.

Our Privacy Principles:

• We only collect personal information when necessary.
• We do not share your personal information with anyone outside of EasyEngine and rtCamp (the company running the EasyEngine) unless explicitly stated in this policy.
• We only store your personal information for testing, development, or improvement purposes, and we delete it as soon as it is no longer needed.

EasyEngine Dashboard – Data Usage & Compliance Statement

We Do Not share your data with 3rd Party

• Data from your websites or their visitors
  
• Website content, analytics, cookies, or personal user data
  
• Visitor behavior or embed any scripts in your sites
  
• Your data or cloud credentials with third parties
  

Privacy by Design

• All external credentials (API keys, tokens, SSH keys) are securely encrypted
  
• All integrations are opt-in and scoped to only what you authorize
  
• We follow a strict no-data-sharing and no-third-party-tracking policy.

Store Information:

When you make a purchase in our store, we collect information necessary to process your order. This may include:

• Your name
• Billing address
• Shipping address
• Email address
• Phone number
• Credit card/payment details
• Any other information required for order processing

We use this information to:

• Send you important account, order, and service information.
• Respond to your inquiries, refund requests, or complaints.
• Process payments and prevent fraudulent transactions (based on our legitimate business interests).
• Set up and administer your account, provide technical and customer support, and verify your identity.

We may also collect:

• Product pages visited and content viewed during your session.
• Your comments and product reviews (if you choose to leave them).
• Account email and password (if you create an account). If you create an account, your name, address, and email are stored to pre-fill checkout forms for future orders.

Product Subscription (EasyEngine Paid Service):

EasyEngine paid subscriptions are monthly/Annually, with recurring charges, unless you opt out.

EasyEngine Data Logging:

EasyEngine Dashboard (both Free and Paid versions) logs essential infrastructure and usage metadata to provide you with a functional, secure, and collaborative control panel experience.

This data is stored securely on our servers and made available only to your team via the dashboard. It is never shared with third parties.
What Data Is Logged
The following data is logged for each organization and account:

• Server Metadata:
  IP, hostname, provider, EasyEngine version, uptime, PHP/Nginx versions
• Site Metadata:
  Site type (WordPress, PHP, HTML), site owner, domain, creation status, deployment logs
• User Actions:
  Actions performed via dashboard (e.g., site creation, backup initiated, PHP version changed)
• Audit Trails:
  Login activity, permission changes, API integrations connected (GitHub, S3, WPCloud)

How Long Is Data Retained?

• Data is retained as long as your EasyEngine account and organization remain active.
  
• After subscription expiry or account deletion, all data access is disabled, and:
  
  • Data is soft-deleted after 7 days (default)
    
  • Fully and permanently purged from servers after 30 days
    

(Retention policies can be adjusted for custom agreements.)

Your Privacy is Our Priority

• Data is never shared, sold, or mined
  
• Stored with encryption-at-rest and in-transit
  
• Access is limited strictly to you and your authorized org users

Comments:

When you leave a comment on our site, we collect the data shown in the comments form, your IP address, and browser user agent string for spam detection. Your email address may be hashed and provided to the Gravatar service (their privacy policy: https://automattic.com/privacy/). After comment approval, your profile picture may be visible publicly.

Support & Forums:

EasyEngine provides premium product support via a Helpdesk ticketing system on the dashboard. All personal and admin information is accessible only to the user who submits the ticket and our support team.

Our support forums store:

• Past support tickets with text, media, and metadata.
• Customer user data of all participants in support tickets.

Contact Forms:

You may voluntarily provide your name and email address to contact us or subscribe to our newsletter.

Cookies:

If you leave a comment, you can opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year. A temporary cookie is set when you log in to determine if your browser accepts cookies. Articles on this site may contain embedded content (e.g., videos, images, articles) and social sharing buttons. Embedded content from other websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction.  

Analytics:

We use Google Analytics and Microsoft Clarity to collect anonymous information about how you use our site. This helps us improve your experience.

Data Retention:

Comments and their metadata are retained indefinitely. For registered users, we store the personal information provided in their user profile. Users can see, edit, or delete their personal information (except their username) at any time. Website administrators can also see and edit this information.  

Data Sharing:

Visitor comments may be checked through an automated spam detection service. We use internal invoicing (data is only accessible to rtCamp accounting staff) and newsletter management.

Your Rights:

You have the right to request an exported file of your personal data and to request that we erase your personal data (except data we are obligated to keep for legal or administrative purposes).

Changes to this Privacy Policy:

We reserve the right to change this Privacy Policy without prior notice.

Contact Us:

If you have any questions or concerns, submit your query here, and we will respond within two business days.