At EasyEngine, we strive to provide a high-quality and reliable Site & Server Control and Management Product. If you are not completely satisfied with your purchase, we offer a fair and transparent refund policy to ensure customer satisfaction.
Subscription & Usage-Based Billing
- Free Plan: 1 Server, 2 Sites – we offer a Free Plan, so users can explore our service before upgrading. No charges will be applied for this.
- Subscription Plans: Our paid plans are billed in advance on a monthly basis.
Refund Eligibility
You may request a refund under the following conditions:
Technical Issues – If you experience service interruptions due to platform failures that cannot be resolved.
Accidental Charges – If you were mistakenly charged due to a system error.
Non-Refundable Cases
Partial Usage – We do not offer refunds for partial months or unused subscription time.
Auto-Renewals – Refunds are not provided for forgotten cancellations before renewal. To avoid charges, you must cancel before the billing cycle ends. Our system sends an email reminder before each monthly renewal.
How to Request a Refund
To request a refund, please contact our support team via support portal with:
- Order ID & Payment invoice
- Reason for Refund Request
- Any Relevant Screenshots
Our team will review your request and respond within 2 business days. Approved refunds will be processed to the original payment method within 7-10 business days.
Contact Us
If you have any questions about our refund policy, please raise a ticket via Support Portal. We are constantly looking for ways to improve our products; as such, we would greatly appreciate your feedback and constructive criticism if you are not fully satisfied with any of our products.